SERVICE OVERVIEW AND OBJECTIVES
WINT ENT. custom training offering provides the customer an opportunity to have input in the course material being presented based on need of the company. By having this input, the customer and the students are always fully satisfied with the material presented. The objective is to have a class (eg. IP or OSPF) given in a manner suitable for the client: No need for going over IPX or Appletalk in a class with a client that is an IP only enviornment

CLIENTS BENEFITS
• The custom training offering, as the service offering implies, provides the customer a say in what they want to learn. The customer pays for just that. No extra costs for topics of no interest. No worries of not having enough depth on a particular topic of interest (its not canned, off the shelf). The end product will always be what the customer wants because the input was taken in consideration when designing the course material. Clients do not have to miss out on staffing, because we will have class at any hours convenient for the students and the customer

TYPICAL SITUATIONS FOR A CTO
• A customer with interest in one topic (routing, security, switching, IP, OSPF, EIGRP, BGP, etc.0
• A customer with a need for in depth knowledge in a specific area (MPLS, VPN, WLAN, etc.)
• A customer with a mixed environment of protocols, vendors, topologies or devices
• A customer with a desire to test a scenario in a lab environment before purchasing the solution

TYPICAL SCOPE OF CTO
• Interview students and managers regarding interest
• Document topics and request MOU for course material
• Review course material to class
• Arrange hours of interest (morning, afternoon, evening, half days, )
• Provide instructor and if needed lab equipment for class

DELIVERABLES
Client deliverables for custom training offering are defined in the Statement of Work provided after the initialmeeting. The client is provided with a specific deliverable at the end of each phase. Examples of deliverables include:
• Course material (electronic and hard copies)
• Instructor manual
• Lab time (if required)
• Out of Band lab time (if required)