WINT ENT. will provide value added services to our client’s environment and be their safety net for networking issues and anything that requires consultant work.

CLIENTS BENEFITS

• Industry experts are readily available to support current IT environment
• Cost of service is significantly lower than staffing expertise
• Agreed upon response time to networking issues
• Provides safety net for internal IT staff
• Provides consulting expertise
• Provides off-site storage of networking configurations
• Proven change management strategies will reduce networking impacts

TYPICAL SITUATIONS FOR S.O.S

Wint Enterprises, Inc. On Site is a service offering to assist clients in ensuring WINT ENT. provide level2/level3 networking support for clients. The WINT ENT. team respond to customers within an agreed upon window for networking issues. Our consultants will provide consulting on networking topics and provide research as required by the client. We add value to this service by providing configuration management by backing up the clients networking devices. As part of the service, we provide change management functions. The concept of the service is that we provide a safety-net for networking issues. Cost of S.O.S is significantly lower than staffing expertise for your company.

TYPICAL SCOPE OF S.O.S.

• Gather device configuration information
• Define business hours of support and sites supported
• Identify sponsor for requesting consultancy service from WINT ENT.
• Dailup or VPN connection to client’s infrastructure for troubleshooting
• Contacts, Diagrams, SOPs and other pertinent information provided to define rules of engagement

DELIVERABLES

• Solutions for network outages reported to WINT ENT.
• White papers, R&D for product recommendations
• Disaster recovery option for off-site configuration storage
• Provides expert support to your existing staff
• Configuration changes tracking and validation
• Tier 2/3 networking support for customer